Returns & Refunds

 

At MYVREN, customer satisfaction matters to us. If there is a problem with your order or you decide that your purchase is not right for you, please contact us so we can guide you through the appropriate return or refund process.

 

 

 1. Your Right to Cancel

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For eligible online purchases delivered to customers in the United Kingdom, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

Certain legal exceptions may apply. Nothing in this policy limits your statutory consumer rights.

 

 

 2. How to Request a Return

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To request a return or cancellation:

1. Contact us at [insert your customer support email address].

2. Include your order number and the item you wish to return.

3. Explain whether you are cancelling your purchase or reporting a problem with the product.

4. Wait for our instructions before sending anything back.

We will provide the applicable return instructions and address for your case.

Please do not send a return directly to an AliExpress seller or supplier without contacting MYVREN first. The correct return address and procedure must be confirmed before the item is shipped.

 

 

 3. Condition of Returned Items

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Please handle items carefully and return them, where applicable, with their original packaging and any included accessories.

You may inspect an item as you reasonably would in a shop. However, handling beyond what is necessary to assess its nature, characteristics and functioning may affect the amount refundable where the law permits.

Some legally recognised exceptions may apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed. Any such exception will be applied only where legally permitted.

 

 

 4. Return Shipping Costs

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For a change-of-mind return, the customer may be responsible for the direct cost of returning the item where permitted by law and where the required information was provided before purchase.

For items that are faulty, damaged, incorrect or not as described, please contact us before arranging a return. We will assess the issue and explain the appropriate resolution, including any return arrangements and costs. You will not be asked to bear return costs where applicable law requires us to cover them.

Do not purchase a return label or ship an item overseas until we have confirmed the procedure.

 

 

 5. Faulty, Damaged or Incorrect Items

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If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.

Include:

• Your order number.

• A brief description of the problem.

• Clear photographs or video showing the issue, where possible.

We will review the information and explain the next steps. Depending on the circumstances and your legal rights, the available remedy may include a refund, replacement or another appropriate solution.

Your statutory rights concerning faulty or misdescribed goods are not affected by this policy.

 

 

 6. Refunds

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Once a return or cancellation has been approved, we will process any refund in accordance with the applicable consumer protection rules.

Where a statutory cancellation applies, refunds will generally be made using the original payment method unless you expressly agree otherwise. The applicable legal deadlines and conditions will be followed.

Refund processing times may vary depending on your payment provider or bank.

Where the law requires a refund of standard delivery charges, those charges will also be refunded. If you selected a more expensive delivery option, the additional cost above the standard delivery option may not be refundable.

 

 

 7. Exchanges

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If you would prefer a different item, please contact us before returning your purchase. Exchanges depend on product availability and the applicable return arrangements.

If an exchange is not available, we will explain the alternatives that apply to your order and your legal rights.

 

 

 8. Orders That Have Not Arrived

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If your order has not arrived within the estimated delivery window, contact us with your order number.

We will review the available tracking information and investigate the delay. If the order is lost or delivery fails, we will work with you to resolve the issue in accordance with the applicable terms and consumer protection requirements.

 

 

 9. Contact Us

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For all return, cancellation and refund requests, contact:

[Insert your customer support email address]

Please include your order number in your message.

 

 MYVREN — Timeless Elegance.